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*ITRize,Inc
User Experience Architecture
Documentation
[2005-2006]

*No Penny Opera/Elektra Theatre
Poisonous Party of Mirabella McClop
Lighting Design
[2005]

*Hispanic Scholarship Fund
HSFonlineServices
Documentation
[2004-2005]

*No Penny Opera
Seagull Shores
Lighting Design
[2004]

*Shih Yu-Lang Central YMCA
Technology & Education Program
Documentation
[2003]

*VeriSign,Inc
Digital Trust Services
Documentation
[2001-2002]

Eazel
Services for Linux users.
Documentation
[2001]

Urban Pioneer Experiential Academy
Public charter High School in San Francisco
Documentation
[2001]

*Bigstep.com
Small Business e-commerce Application Service Provider
Documentation
['99-2000]

*Nexar, the verb to link
Hypermedia, Cognition & Timetravel
Documentation
[1998]

*DancePoint
Dance-As-Language Research project
Documentation
(1998)

*Whole Neighborhood Plan-Planea barrio entero
Southside Conservation Group
Documentation
[1998]

*Introduction to UNIX
SFSU Multimedia Studies Program
Documentation
[97-2000]

*Future of Work & Health
California Wellness Association
Documentation
[97]

Workscapes of the Future
Creative Documents Initiative at Xerox PARC.
Documentation
[96]

Egyptology Online
Sutro Collection of Antiquities
Documentation
[1996]

Leonardo Plaza
International Society of Arts Sciences and Technology, early iterations
Documentation
[1994-97]

*Leonardo Digital Reviews (MITPress)
Electronic & print reviews of art, science & technology materials
Documentation
[94-2000]

*Curiosity Club
NASA & San Francisco Unified School District
Documentation
[94-95]

*HumanOrigins House
Investigations in design practice and being human.
Documentation
[94- to present]

Small Business Network-Report

Study Subject:  Small Business Network

Date: 01.01.01
Client or Sponsor:  Bigstep.com
Objective: Provide small business users with tools to do business online.

Summary:  This project provided experience and information architecture to a network of small business users. It succeeded in providing a stellar, though not perfect, user experience. Some challenges were addressing users at their level of experience and tailoring complex and rapidly evolving technology to fit the needs of business and customers. It was also difficult to provide services with significant value added to justify paying for something that had been free to customers with inherently narrow margins. Today, the project is no longer called Bigstep as the company was sold in 2002 to Affinity, Inc.
Keywords:  community network, e-commerce, email customer support, knowledgebase

Additional Documentation: 


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